The Tribunal seeks suitably qualified candidates to fill in the following position:-

The National Consumer Tribunal (The Tribunal) was established in 2006 in terms of section 26(1) of the National Credit Act, No. 34 od 2005. The National Consumer Tribunal is an independent adjudicative body with jurisdiction throughout the Republic. Its purpose is to adjudicate on credit and consumer related matters provided for in the National Credit Act (NCA) and the Consumer Protection Act (CPA), and to rule on alleged contraventions of these Acts.


SENIOR RECORDS OFFICER                                                                            (NCT16/SRO 002)


Position Reports to: Registrar 

Status: Permanent

Job Purpose: The role of the Senior Records Officer is to support the day to day activities of the Registry Unit and ensure effective recordkeeping process.

Requirements: Bachelor’s degree in Information and Records Management *Experience in development and implementation of Information and Records Management strategies, plans and processes as well case management processes *At least 5 years relevant experience of understanding work flows and business processes relating to document management and 1-2 years management experience *Information Technology relevant for information and records management*Occupational Health and Safety legislation * Understanding of knowledge management principles *Knowledge of principles and practices of Records Management including records retention laws *Ability to maintain security, confidentiality and integrity of company records and information *Ability to manage staff *Ability to communicate effectively at all levels *Strong interactive and influential skills *Good communication skills.


Key Responsibilities: *Develop and implement Registry policies and procedures and reporting thereof *Ensure effective recordkeeping and alignment with company policies and legislative requirements *Ensure compliance to audit and risk management *Ensure implementation of the company file plan for both paper and electronic records; and information management workflow *Assist users in implementing best practices in recordkeeping and information workflow systems *Capture incoming case related information and case fillings using various tools *Ensure proper capturing and updating of the records inventory in compliance with recordkeeping standards *Ensure that all operational records and case files are indexed, referenced and classified according to the approved file plan and in alignment with recordkeeping standards; and distributed to different units *Ensure that case-related information is issued within set timeframes with files updated accordingly *Prepare monthly, weekly and quarterly reports on case management workflow and processes and case file distribution, and submit to Registry Manager *Assist in the facilitation of occupational health and safety in compliance with legislative requirements *Assist in the implementation of actions identified in terms of health and safety audits *Assist in the preparation of health and safety reports *Assist in developing and maintaining registers and information capturing tools *Monitor the collating and maintenance of Unit performance information and provide reports thereof *Monitor the facilitation of information requests, within agreed turnaround times and keep records thereof *Monitor the movement of records and case files by implementing the identified information retrieval systems and procedures *Monitor daily updating and maintenance of the filing room *File and archive all case and no-case related information in a timely, efficient and accurate manner in compliance with legislative requirements *Assist in ensuring that office facilities are well maintained *Assist in collating information for the preparation of the Unit quarterly, risk and audit reports *Assist in identifying and implementing records management risks and audit findings *Assist in training and raising awareness on recordkeeping processes and procedures *Ensure that the Registry filing room is in compliance with set standards of records storage *Monitor the proper filing and maintenance of the registry filing room *Ensure constant inspection of registry filing room and provide reports thereof *Ensure that all equipment and machinery in Registry are in good working condition, and report any defects to the Manager *Assist in the procurement of Registry stationery and other materials in compliance with company procurement policies and procedures


RECORDS OFFICER                                                                                         (NCT16/RO-004)


Position Reports to: Senior Records Officer


Status: Permanent


Job Purpose: Ensure the timely and accurate distribution, referencing and filing of documents and correspondence; and ensure access to documents recorded.


Requirements: Minimum qualification – National Diploma in Records Management or similar qualification *2 years’ working experience in an administrative and filing environment.*Good Computer skills*Sound administration and archiving skills/ knowledge.*Excellent (verbal and written) communication skills *Good interpersonal skills *Good planning and organizing skills.


Key Responsibilities: Opening, verification and distribution of mail and files within day of receipt;*Accurately reference and classify all documents that have been received in line with the Records Classification Policy and Filing Plan;*Case related information distributed within the same day of receipt;*Ensure that all page documents are stamped; *Fax or e-mail all outgoing correspondence for all staff of the Tribunal.*File all documents within the day of receipt;*Index all files for documents received accordingly to the different sections identified;*Submit for review by the Senior Records Management Officer;*Update records on all files on a daily basis;*Ensure that finalised documents are scanned on the system before archiving;*Assist in identifying and compiling list cases for offsite storage;*Prepare documentation for off-site storage.*Make copies of case documents and any other documents as required (to be verified by the SRO);*Scan all case related documents on the same day they are received onto the case management system;*Manually distribute case information when electronic system is inoperative.*Prepare meeting packs;*Photocopying and bind documents;*Answer the reception desk telephone and relieve the Receptionist during lunch periods;*Perform any other tasks that may be required within the Registry unit;*Ensure that all functions as specified by the Registry policies are met;*Ensure compliance with all NCT policies and procedures;*Participate in staff meetings, workshops and sessions;*Compile information towards the quarterly report, risk and audit findings;*Proactively order stationery for the Unit according to the needs and level of use;*Issue requested stationery to staff and record issuing in stationery;*Reconcile the stationery usage against stationery bought.*Ensure that all equipment and machinery in Registry are in working condition,*Report any defects to the Senior Records Management Officer and liaise with the relevant service provider for repairs;*Review and recommend payment of photocopier and ensure that the numbers of copies are correct as per the invoice;*Ensure that the photocopier machine is working and is loaded with paper.



LEGAL INTERN (X 2)                                                                             (Ref: NCT16/LI001)


Position Reports to: Senior Case Analyst

Status: 1 year Internship Programme


Requirements: Final year or Post-graduate law students, no Job experience required* Excellent academic track record* Attention to detail & high level of accuracy to be applied at work* Commitment and dedication* Hard worker, outputs driven and honest.


Key Responsibilities: Interns will be exposed to procedural aspects of handling cases and ensuring that the cases are processed expeditiously as possible and brought to a point of finalisation, which will entail: Conducting an assessment of a cases* Handling the logistics for the set down of cases; and Ensuring that there is compliance with the rules of procedures for matters before the Tribunal *Interns will be involved in the collating of performance information and management of statistics and any other tasks that may be required. *Interns will be exposed to the substantive and procedural aspects of a case, which will entail analysing of cases and conducting research on cases.


Please note:

No late applications will be considered.

The Tribunal reserves the right not to fill any of the positions.



The Tribunal will offer a competitive and market related salary to the successful candidate.


Submission of Applicants

Please email a detailed Curriculum Vitae (CV) to .


Closing Date: 30 September 2016