FAQ (Frequently Asked Questions)

  • What is the National Consumer Tribunal?

  • How many members does the Tribunal have?

  • Who are the Chairperson and Deputy Chairperson?

  • What is the role of the Tribunal?

  • What is a registrant?

  • Who can lodge an application with the Tribunal?

  • When can an application to the Tribunal be lodged?

  • Can a credit provider and a consumer apply directly to the Tribunal in respect of a dispute?

  • Under what circumstances can a party approach the Tribunal directly?

  • What process should I follow when I want to lodge an application with the Tribunal?

  • Is there a time limited as to when matters can be referred to or brought before the Tribunal?

  • Is the National Consumer Tribunal independent of the National Credit Regulator and the National Consumer Commission?

  • Can a person approach the National Consumer Tribunal and the civil courts at the same time?

  • When can a court not hear matters falling under the jurisdiction of the National Consumer Tribunal?

  • What is the role of the courts?

  • “Ombud with jurisdiction” and the National Consumer Tribunal

  • Consumer courts and the National Consumer Tribunal

  • Alternative dispute resolution agents and the National Consumer Tribunal

  • What can the outcome of an alternative dispute resolution process be?

  • Can the Tribunal impose criminal penalties?

  • What is the role of the criminal courts?

  • What penalties can the courts impose for offences under the Act?

  • What orders can the Tribunal make?

  • What is the maximum administrative fine the Tribunal may impose?

  • What factors does the Tribunal have to take into account when determining administrative fines?

  • Can the Tribunal make a compensation order to a consumer?

  • Can the Tribunal order compensation to a credit provider?

  • Can the Tribunal award damages?

  • What is the status of the orders of the Tribunal?

  • Are Tribunal decisions binding?

  • Are the Tribunal hearings open to the public?

  • What are the requirements the Tribunal hearings must comply with?

  • Can one appeal and/or review a decision taken by the Tribunal?

  • What is the status of a consent order, and what does this mean?

  • Where is the Tribunal located?

  • What are the Tribunal’s contact details?