Privacy and security


The privacy statement applies to the National Consumer Tribunal and any legal entity that control, verify or make use of information that may be collected via this site.

We respect your privacy and are committed to the voluntary privacy protection principles contained in Chapter 8 of the Electronic Communications and Transactions Act.

A user may visit this site without providing any personal information, but agrees to the use of such data in accordance with this privacy statement. Please note that this site may contain links to other sites which are not governed by this privacy statement.

This privacy policy forms part of the Terms and Conditions of Use of this web site. If you do not agree with this policy, then you may not use this website and are required to cease doing so immediately.

The National Consumer Tribunal reserves the right to amend the terms and conditions of this privacy policy at any time. Users remain at all times responsible for ensure that they are aware of the current terms of this policy whenever accessing the site and make themselves aware of any changes that may have occurred to the policy. Continued use of the site subsequent to any amendments having being affected to the National Consumer Tribunal’s site, constitutes user’s acceptance of the policy as amended.

The National Consumer Tribunal has reasonable commercial standards of technology and operational security in place to take all reasonable steps to secure the information that users provide, and to protect it from loss, misuse, alteration or destruction. Authorised employees maintain the confidentiality of any sensitive data submitted. The confidentiality policy applies to all employees of the National Consumer Tribunal or public bodies that may receive such information from the Tribunal.

Personal information:

Personal information about visitors to the National Consumer Tribunal’s site is collected only when knowingly and voluntarily submitted. For example, we may need to collect such information to provide you with further services or to answer or forward any requests or enquiries. It is our intention that this policy will protect your personal information from being dealt with in any way that is inconsistent with applicable privacy laws in South Africa.

Use of Information

Personal information that visitors submit to the National Consumer Tribunal’s site is used only for the purpose for which it is submitted or for such other secondary purposes that are related to the primary purpose, unless we disclose other uses in this Internet Privacy Policy or at the time of collection. Copies of correspondence sent from the website, that may contain personal information, are stored as archives for record-keeping and back-up purposes only.

Collecting information on Registered members

As part of registering with us, we collect personal information about you in order for you to take full advantage of our services. To do this it may be necessary for you to provide additional information to us as detailed below.


Registration is completely optional. Registration may include submitting your name, email address, address and telephone numbers.


Apart from where you have consented or disclosure is necessary to achieve the purpose for which it was submitted, personal information may be disclosed in special situations where we have reason to believe that doing so is necessary to identify, contact or bring legal action against anyone damaging, injuring, or interfering (intentionally or unintentionally) with our rights or property, users, or anyone else who could be harmed by such activities. Also, we may disclose personal information when we believe in good faith that the law requires disclosure.

We may engage third parties to provide you with goods or services on our behalf. In that circumstance, we may disclose your personal information to those third parties in order to meet your request for goods or services.


The National Consumer Tribunal strives to ensure the security, integrity and privacy of personal information submitted to our site, and we review and update our security measures in light of current technologies. Unfortunately, no data transmission over the Internet can be guaranteed to be totally secure.

However, we will endeavour to take all reasonable steps to protect the personal information you may transmit to us or from our online products and services. Once we do receive your transmission, we will also make our best efforts to ensure its security on our systems.

In addition, the National Consumer Tribunal’s employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us. However, we will not be held responsible for events arising from unauthorised access to your personal information.

Collecting Information for Users

IP Addresses

The National Consumer Tribunal’s web servers gather your IP address to assist with the diagnosis of problems or support issues with our services. Again, information is gathered in aggregate only and cannot be traced to an individual user.

Cookies and Applets

The National Consumer Tribunal’s website uses cookies to provide you with a better experience. These cookies allow us to increase your security by storing your session ID and are a way of monitoring single user access.

This aggregate, non-personal information is collated and provided to us to assist in analysing the usage of the site.

Access to Information

We will endeavour to take all reasonable steps to keep secure any information which we hold about you, and to keep this information accurate and up to date. If, at any time, you discover that information held about you is incorrect, you may contact us to have the information corrected.

In addition, the National Consumer Tribunal’s employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us.

Links to other sites

The National Consumer Tribunal provides links to Websites outside of our website, as well as to third party Websites. These linked sites are not under our control, and we cannot accept responsibility for the conduct of companies linked to our website. Before disclosing your personal information on any other website, we advise you to examine the terms and conditions of using that Website and its privacy statement.

Problems or questions

Should we become aware of any ongoing concerns or problems with our website, we will take these issues seriously and work to address these concerns. If you have any further queries relating to our Privacy Policy, or you have a problem or complaint, please contact us.

Email address:
Telephone number: 012 663 5615/012 683 8140