The National Consumer Tribunal was established in terms of the National Credit Act of 2005 (the NCA).

In September 2006, fifteen members of the Tribunal and a Chairperson were appointed by the President, thus formally establishing the National Consumer Tribunal. As at 31 March 2011, the Tribunal consisted of eleven part-time members, including the Chairperson.

The Tribunal's core activities revolve around the following:

  • Governance and strategic oversight of operations by the Chairperson;
    Adjudication of cases, managed by the Registrar;
  • Overall operations of the Tribunal, managed by the Chief Executive Officer;
  • Procedural management of cases, managed by the Registrar;
  • Document flow and facilities, managed by Registry;
  • Support to Tribunal members on adjudication of cases and knowledge management, managed by the Case Management Unit;
  • Financial management, including budgeting, monitoring of expenditure, management of funds and financial report, provided by the Finance Unit;
  • Corporate support (ICT, HR, administrative support, compliance monitoring and planning), provided by the Corporate Services Unit; and
  • Communication outreach and support, managed by the Communications Unit.

Tribunal Members

The Tribunal is served by a core of dedicated and skilled Tribunal members who provide their skills and expertise in the adjudication of cases. Members of the Tribunal fulfil the adjudicative functions at the Tribunal on a part-time basis. While the Chairperson is appointed on a part-time basis, she is the Accounting Authority for the Tribunal and sets and oversees the strategy for the Tribunal. Tribunal members are appointed by the President of South Africa, on recommendation from the Minister of Trade and Industry.

Audit and Risk Committee and Governance Committees

The Chairperson's Advisory Committee and the Audit and Risk Committee are sub-committees advising the Chairperson on governance mattters. These committees operate by way of formal terms of reference.

The Chief Executive Officer

The Chief Executive Officer reports to the Chairperson and operationalises the Tribunal's Strategic Plan through the Business Plan and ensures that planning, reporting and monitoring processes are in line with the PFMA. The CEO manages and provides support to the Tribunal in respect of administration, financial and human resources, overseas effective and efficient financial management, and implements the corporate governance framework.

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