Terms and Conditions

Terms and conditions for the National Consumer Tribunal’s website: www.thenct.org.za


Welcome to www.thenct.org.za, the website of the National Consumer Tribunal. This website provides information about the National Consumer Tribunal and its mandate. The website is owned by the National Consumer Tribunal.

By accessing and using this website, you agree to be bound by the terms and conditions set out in this notice. If you do not wish to be bound by these terms and conditions, please do not use this site and please note that you may then not access, display, use, download, copy or distribute any of the content of this website.

Nothing contained in this notice creates or is intended to create a contract or agreement between the National Consumer Tribunal and the website user.

Copyright and use of materials

The National Consumer Tribunal has copyright on the website content that is not owned by a third party. Users may view, copy, download to a local drive, print and distribute the content of this website or any part thereof for non-commercial, information or reference purposes only- if you have accepted the terms and conditions as stated above.

Users who wish to reproduce, duplicate, copy, resell or otherwise use any content from this site for any commercial purpose may only do so if prior written permission has been obtained from the National Consumer Tribunal.

It is expressly prohibited for any person, business, entity or website to frame any page of this website, including the home page, in any way whatsoever, without the prior written approval of the National Consumer Tribunal.

Users agree that the use of this website is for lawful purposes only. You, the user, agree that you will not use this website for any unlawful purpose, including committing a criminal offence, gaining unauthorised access to other computer systems, or transmitting unlawful material.


We value feedback from our website visitors. However, users agree to refrain from making any unlawful, harmful, defamatory, abusive, threatening, vulgar or obscene comments. Users remain liable to any third party for their comments, and the National Consumer Tribunal is not liable to any third party for the content of users' comments.

Please note that we cannot respond to all the feedback we receive.

Use of the website

The National Consumer Tribunal is not liable in any sense due to the use of any information or materials on this website. You use any information or materials on this website entirely at your own risk. The content on this website is intended as general information and for general use only. It is subject to change without notice. This website contains material that is owned by or licensed to us. This material includes, but is not limited to, the site's design, layout, look, appearance and graphics.

Any unauthorised use of this website may be regarded as a criminal offence and/or give rise to a claim for damages.

Choice of law

This website is owned and operated in the Republic of South Africa. Therefore, these terms and conditions are governed by the laws of this country, and the user consents to the jurisdiction of the High Court in the event of any dispute.


The information on this website is intended to provide general information on a particular subject or subjects and is not an exhaustive treatment of such subject(s).

The information, which is intended for general use only, is provided by the National Consumer Tribunal, and while we endeavour to keep it up to date and correct, we make no representations and give no warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services or graphics on the website for any purpose. Any reliance placed on such information is strictly at the user's own risk.

Under no circumstances will the National Consumer Tribunal be liable for any loss or damage, including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever caused by the loss of data or profits arising out of, or in connection with, the use of this website.

Every effort is made to keep the website up and running smoothly. However, the National Consumer Tribunal takes no responsibility or liability for the website being temporarily unavailable due to technical issues beyond our control.

While every effort is made to ensure that the information provided on this website is current and accurate, this must not be taken for granted, and the relevant departments must be consulted before any action is taken based on this information.

External Links

Links from this website to other websites are not under the control of the National Consumer Tribunal and we have no control over the nature, content and availability of these sites. The inclusion of any links does not necessarily imply a recommendation or endorsement of any views expressed. The National Consumer Tribunal is not in any way responsible or liable, directly or indirectly, for the content, use, or inability to use or access any linked websites or any links contained in linked websites.

Any third party wishing to link to this website from their website must obtain permission from the National Consumer Tribunal by directing such request to registry@thenct.org.za, and permission may be granted on terms and conditions agreed.

Updating these terms and conditions

The National Consumer Tribunal reserves the right to change, modify, add to or remove portions or all of these terms and conditions of use from time to time. Changes to these terms and conditions of use will take effect upon such changes being posted on this website. It is the user’s obligation to periodically check these terms and conditions of use for changes or updates. The user’s continued use of this website following the posting of changes or updates will be considered notice of the user’s acceptance to abide by and be bound by these terms and conditions of use, including such changes or updates.

Exclusion of liability

You agree that the use of this website is entirely at your own risk. The website and its content are provided on an "as is" basis, and the National Consumer Tribunal makes no representations and gives no warranties, whether expressly or implied, about the accuracy of the content of the website. 

The National Consumer Tribunal does not warrant that the website's functions will be uninterrupted or error-free, or that the site or its server is free from viruses or other harmful components.We will however ensure that we have security measures in place on our server to mitigate against the harm of  viruses and other harmful components as far as reasonably possible.

The National Consumer Tribunal, its owners, directors, employees, officials, suppliers, agents and/or representatives shall not be liable for any loss or damage, whether direct, indirect or consequential, or any expense of any nature whatsoever, which may be suffered by the user, which arises directly or indirectly from reliance of the website and/or its contents.

The National Consumer Tribunal, its agents or suppliers shall not be responsible for any direct or indirect special consequential or other damage of any kind whatsoever suffered by you related to your use of, or your inability to access or use, the content or the website or any functionality of the website or of any linked website, even where the National Consumer Tribunal is expressly advised thereof.

You will indemnify the National Consumer Tribunal, its owners, directors, employees, officials, agents, suppliers or representatives, and keep them fully indemnified, from and against any loss or damage suffered or liability incurred in respect of any third party, which arises from your use of this website.


We respect the privacy of all visitors to this site. You may use this site without providing any personal information. However, so that we can regularly assess and improve the site, we collect information on the number of visits to the site, pages viewed, etc.

Information about website and owner:

Owner: The National Consumer Tribunal

Website: www.thenct.org.za

Email address: registry@thenct.org.za

Telephone number: 012 663 5615/012 683 8140