What We Do

The role of the Tribunal is to adjudicate on: Applications made in terms of the National Credit Act 34 of 2005 by consumers, credit providers, credit bureaux, debt counsellors and the National Credit Regulator including applications for interim relief and a review of the National Credit Regulator's decisions, matters referred to by the National Credit Regulator or complaints related to allegations of prohibited conduct, and consent orders.


The National Consumer Tribunal is an independent body, whose aim is to achieve fairness and justice for everyone in the consumer and credit market.

The National Consumer Tribunal hears all sides of an argument before making a decision. A decision made by the National Consumer Tribunal has the same status as one made by the High Court of South Africa. Failure to comply with an order of the Tribunal carries a fine or imprisonment for up to ten years

In terms of section 149 – 150 of the NCA (similar provisions in CPA)

the Tribunal can inter alia make the following orders:

  • Grant Interim relief;
  • Declare conduct to be prohibited;
  • Issue an interdict for prohibited conduct;
  • Confirm Consent Orders;
  • Condone non compliance with its rules and procedures;
  • Any other appropriate order required to give effect to a right as contemplated in the Act;

The Tribunal may impose an administrative fine, which does not exceed 10% of the respondents’ annual turnover during the preceding financial year, or R1 000 000 whichever is the greatest.