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The National Consumer Tribunal is an independent body, whose aim is to achieve fairness and justice for everyone in the consumer and credit market.
The National Consumer Tribunal hears all sides of an argument before making a decision. A decision made by the National Consumer Tribunal has the same status as one made by the High Court of South Africa. Failure to comply with an order of the Tribunal carries a fine or imprisonment for up to ten years
In terms of section 149 – 150 of the NCA (similar provisions in CPA)
the Tribunal can inter alia make the following orders:
The Tribunal may impose an administrative fine, which does not exceed 10% of the respondents’ annual turnover during the preceding financial year, or R1 000 000 whichever is the greatest.